FAQ

1. What are your shipping options and delivery times?

We ship from our warehouse in the United States to all 50 states.

• Express Shipping: 3–6 business days – $20
• Free Shipping: 7–14 business days – $0
• Free Standard Shipping: 7–14 business days – $0
• Standard Shipping: 7–14 business days – $10

Orders are typically processed and shipped within 1–2 business days.

2. Do you offer free shipping?

Yes! We offer Free Shipping (7–14 business days) on qualifying orders. The shipping cost will be clearly shown at checkout.

3. How long will it take to receive my order?

Most customers receive their orders within 7–14 business days with standard or free shipping. Choose Express Shipping if you need it faster (3–6 business days).

4. What is your return policy?

We accept returns within 30 days of delivery. The iron must be unused, in original packaging, and in new condition. Customers are responsible for return shipping costs. Refunds will be processed after we inspect the item.

5. What types of irons do you sell?

We offer a variety of irons including:

• Traditional steam irons
• Steam iron stations
• Travel irons
• Garment steamers (handheld & upright)

6. Do your irons have auto shut-off?

Yes. Most models include an automatic shut-off feature for safety — the iron turns off automatically after being left idle for a certain period.

7. What soleplate materials do you offer?

We carry irons with premium soleplates such as ceramic, titanium, stainless steel, and non-stick coatings for smooth gliding and easy cleaning.

8. Are your irons suitable for all fabric types?

Yes. Our irons feature adjustable temperature settings and steam levels so you can safely iron everything from delicate silk to heavy denim and linen.

9. How do I clean the iron?

For most models, use the self-clean function regularly. You can also wipe the soleplate with a damp cloth when cool. Avoid abrasive cleaners. Detailed care instructions are included with each iron.

10. Do your irons work with tap water?

Most of our steam irons can be used with regular tap water. However, using distilled or demineralized water is recommended in areas with hard water to prevent mineral buildup.

11. Are the irons suitable for travel?

Yes. We offer compact, lightweight travel irons with dual voltage (100-240V) for international use.

12. Do you ship internationally?

Currently, we only ship within the United States.

13. How can I track my order?

You will receive a tracking number via email once your order ships. You can also track your order in your account under “Order History”.

14. What if my iron arrives damaged or defective?

Please contact us within 48 hours with clear photos. We will arrange a replacement or full refund as quickly as possible.

15. Can I cancel my order?

Yes, you can cancel your order if it has not yet been processed or shipped. Please contact us as soon as possible.